Shipping & Returns
Our service at Renaissance
UK Delivery
Our UK based delivery service is provided by own very own logistics team so that you can relax and wait for your new instrument to arrive.
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Once your purchase has been made we will be in contact to arrange a delivery slot time that best suits you.
Worldwide
Our shipping policy includes an option for a worldwide delivery, subject to any underlying trade embargo's.
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We can offer a worldwide delivery service on all of our pianos and will be more than happy to accommodate your needs.
Returns Policy
As an independent company we aim to ensure all of our customers are satisfied.
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If the item has been received in a damaged condition or for any reason is not working as it should, we will first offer a repair.
Refund Policy
If the item cannot be repaired - we will offer a full refund to our customers for the purchase that has been made and arrange a return.
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Please note we do not offer refunds if the instrument is in fully working order.