Question 1

What are your opening hours?

Accepted Answer

We operate by appointment only, showroom visits can be booked by using the form on our homepage.

These appointments can booked between 9am - 6pm, Monday to Saturday.

We can also offer out of hours evening appointments if needed.

Please fill out the form on our homepage and select your desired time and we will do our best to accommodate you.

Question 2

Where do you deliver to?

Accepted Answer

We deliver our pianos anywhere within the UK and we can also provide worldwide shipping.

Question 3

How can I book a service appointment?

Accepted Answer

If you would like to book in for one of our services such as a tuning, please contact us directly via email or telephone so we can arrange this for a time that suits you.

Our contact details can be found on the footer on all of the pages on our website.

Question 4

How do I book a showroom appointment?

Accepted Answer

You can book an appointment to visit our showroom by using the form on our homepage on our website.

Just fill in your details along with your desired appointment time and we will do our best to accommodate you.

Question 5

Will the piano movers be able to fit an upright piano into my property?

Accepted Answer

As long as your doorway or access is wider than the piano depth you are purchasing, this should be no problem for our piano movers.

Our movers are able to manoeuvre around corners and staircases just fine, as upright pianos can be turned onto their side to fit through tight spaces.

Question 6

Do I have enough space for a grand piano? If so, how will it fit into my property?

Accepted Answer

If you would like to check if a grand piano would fit in your property, we would be more than happy to help.

Please get in touch with us directly either by telephone or email to discuss, we can advise on how to calculate your space.

Grand pianos are taken apart for delivery, all legs are removed beforehand as well as the pedal lyre and are often narrower than an upright piano, due to their shape they can be tilted to manoeuvre around tight spaces.

Question 7

How long is the warranty on your pianos?

Accepted Answer

We offer a longer warranty than most with 10 years across our piano range.

We now also offer a new lifetime warranty plan for our pianos, which can be included within our clients piano contracts upon purchase.

Question 8

I am worried about noise, what are your suggestions for playing piano quietly?

Accepted Answer

Option 1 - Use the practise pedal, sometimes called the middle pedal, this will allow you to play softer.
Most modern pianos have these, however if your piano does not, we can retro-fit a practice celeste operated by a lever mounted under the keyboard.

Option 2 - Opt for purchasing a silent piano or a silent piano device. These electronic devices can turn an acoustic piano into a digital one which gives you the best of both worlds with no affect on the real piano sound. The Renaissance technical team can retro-fit a silent piano device to your existing piano or a piano purchased through us.

Option 3 - Soundproof your space. This is a great low cost option, by using acoustic sound absorbing materials, sheets or panels inserted behind your piano, this can really reduce the volume of a piano between a neighbouring wall.

Question 9

What age do you recommend children to start learning piano? And can adults learn piano too?

Accepted Answer

We recommend age 5 and upwards for children to learn piano as numeracy and alphabetical learning needs to be a proficient standard first.

And yes, adults can most certainly learn piano and are often more committed than young learners. We have had clients purchase their pianos from us in their 40s and 70s to start learning and have progressed very well, often reaching grade 8 and beyond in time.

Question 10

I have an existing piano but would like to upgrade, can you help with this?

Accepted Answer

Yes, we can certainly help with this, we have options to upgrade your existing piano.

If you would like to know more, please send us an enquiry via email or our online chat and we can discuss this with you.

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